Refund policy

30 days to return If you change your mind, you can return an item in its original condition within 30 days of delivery for a refund of the price you paid for it. This includes your legal right to cancel within 14 days under the Consumer Contracts Regulations 2013. How to return 1. Email us at hello@aurihair.shop with your order number and the item you want to return. 2. We will reply within 1 to 2 working days with the return address and instructions. 3. Send the item back. Return postage is paid by you, unless the item is faulty or we sent the wrong item. We recommend a tracked service. Please do not send items back without contacting us first. Refunds We refund you within 14 days of receiving the item back, to your original payment method. If you cancel within 14 days of delivery, we also refund the original delivery cost, if you paid any. Faulty or wrong items If your item arrives faulty, damaged or not as described, email us within 30 days of delivery with your order number and a photo. We will send a replacement or give you a full refund. If we ask you to send the item back, we pay the return postage. This does not affect your statutory rights under the Consumer Rights Act 2015. Hygiene A hairbrush is a personal-care item. Please only try the brush as you would in a shop. If it has been used beyond that, we may reduce your refund to reflect this. This does not apply to faulty items.