Terms of service

1. Who we are This website is operated by Dorota Witkowski, a sole trader trading as Auri Hair in the United Kingdom ("we", "us"). Our full contact details, including our address, are on our Contact information page. You can email us at hello@aurihair.shop. 2. These terms These terms apply to every order you place on this website. Please read them, together with our Shipping policy, Refund policy and Privacy policy, before you order. You must be 18 or over to place an order. 3. Orders and contract When you place an order you will receive an email confirming that we have received it. Our contract with you starts when we email you to confirm that your order has been dispatched. If we cannot accept your order, for example because an item is out of stock or there is an error in the price, we will tell you and refund any payment in full. 4. Prices and payment Prices are shown in pounds sterling (GBP) and include any applicable taxes. Delivery costs are shown at checkout before you pay. Payment is taken when you place your order. We use Shopify's secure checkout and do not store your card details. 5. Delivery Delivery times and costs are set out in our Shipping policy. Delivery times are estimates. Risk in the goods passes to you when they are delivered to the address you gave us. 6. Your right to cancel and returns You have the legal right to cancel your order within 14 days of delivery without giving a reason, and we also offer 30 days to return items in their original condition. How to cancel or return is set out in our Refund policy. 7. Faulty goods We are under a legal duty to supply goods that are of satisfactory quality, fit for purpose and as described. If an item is faulty, please see our Refund policy. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015. 8. Using our products Please use our products as described on the product page and keep them away from heat sources. Our products are cosmetic accessories and are not medical devices. 9. Our liability We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss or damage that is not foreseeable. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. 10. Events outside our control We are not responsible for delays or failure to perform caused by events outside our reasonable control. If this happens we will contact you and, if the delay is long, you may cancel your order for a full refund. 11. Changes to these terms We may update these terms from time to time. The version on this website when you place your order applies to that order. 12. Law and disputes These terms are governed by the law of England and Wales. If you have a complaint, please email us first and we will do our best to resolve it. You can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home nation.